Before you buy diamonds and jewelry from a Diamonds USA store or Diamonds-usa.com, the website for Diamonds USA, it is a good idea to read this write up and find out who and what Diamonds USA actually are and how safe they are. It is always a good idea to do some due diligence before buying from any diamond dealer or jeweler online.
Who are Diamonds USA?
Diamonds USA was founded by David Braverman, a third generation diamond cutter, around 1997 and was one of the first diamond jewelry dealers available online with the first registered site created on the 3rd of September, 1997.
Diamonds USA cutting facilities and jewelry workshops are based in the Diamonds exchange Complex in Israel, the world’s largest diamond center. They also have a distribution office in Manhattan.
Diamonds USA Products
Diamond USA has on offer, 1000s of Unique Designs & Certified Diamond products including the following:
Princess cut diamonds
Clarity Enhanced Diamonds
Three Diamond Rings
Diamond Anniversary Rings
Diamond Cocktail Rings
Diamond Tennis Bracelets
Man Diamond Rings
Men Diamond Earrings
Solitaire Engagement Rings
Three stone diamond rings
With side stones
Yellow Diamond Rings
Multi Diamond Engagement Rings
Round diamond engagement rings
Princess cut diamond engagement rings
Antique Engagement Rings
Diamonds USA offer a customer service to locate that exact diamond or diamond jewelry you are looking for and offer every loose diamond on the website available in a selection of white gold, yellow gold or platinum diamond settings.
Their jewelry is manufactured in-house and can be custom made in any combination desired.
Diamonds USA ship every diamond over 0.40 carats with it’s independent laboratory report, EGL EGS or GIA. Diamonds under 0.39 are certified by Diamonds-USA. During the inspection period you may independently appraise your jewel and they offer a no questions asked Ten days money back guarantee.
The ten days are from the day you receive your diamonds purchase. Should you elect to return your diamonds for any reason throughout this ten days interim, you will receive a full refund.
You can call, if you’re in the US or Canada, toll free: 1-877-300-2394 or 1-877-415-0204
Diamonds USA Costs and Shipping
Diamonds USA will sell and ship diamond engagement rings and all diamond jewelry worldwide. All diamond purchases are delivered using insured shipping services free to one’s doorstep.
Diamonds USA Payment Options
Payment options include the standard credit card payments, PayPal and Wire payments. Note with wire payments they add a 25 dollar fee to cover their bank deposit costs and the payment must clears before they will ship the goods.
Diamonds USA also offer a Layaway Plan where you can make two to five monthly payments by Credit Card or Wire Transfer. The monthly payments can be equal or flexible amounts. They do not charge interest or any other extra costs and you can use multiple credit cards.
Note however, five % of purchase amount (with a maximum of 650USD and a minimum of 150USD is non refundable if the order is cancelled for any reason during the payments time frame or within the 10 days inspection period and no other item is purchased instead.
Also all credit card payments have a non- refundable 3% commission fee which is Diamonds USA credit card company fee.
Diamonds USA send you the order Your once the full and final payment is made
There are also Down Payment Terms where Diamonds USA will take your selection off the website and reserve it for you. They will also authorize your credit card for 5% of the purchase total with a minimum of 150USD and maximum of 650USD and this will be used as your first payment. They reserve your selection for 7 days so you will need to inform them by the end of the 7 days if you want to continue with the order or not otherwise your down payment becomes non refundable.
They also accept google checkout and are willing to mix credit card and wire payment.
Diamonds USA Guarantees, Options and Returns
Diamonds USA offer a full Money Back Guarantee. No questions asked. If your not completely satisfied with your purchase, just them know within ten days of signing for the parcel.
They also have a Refund Policy as follows:
If you paid by credit card (authorization), the authorization will fade away by itself. If the funds were captured prior to shipping they will credit your card.
If you paid by a wire transfer you will be refunded with a wire transfer for the full paid amount minus US$25 bank transfer fees.
If you cancel your order before it was shipped but after the jewel was sent to the workshop and finished, you will be charged 50% of the settings price.
Diamonds USA does guarantee every mounting to be manufactured to the highest standards of quality and all stones will be securely set. If your order does not meet these high standards of workmanship, your mounting will be remanufactured in the same design.
They have a Life Time Diamonds Upgrade Policy
Here Diamonds USA will take back any certified diamond bought from them (plan does not include the settings) for a full refund under the following conditions:
1) For your original certified diamond(s) purchase of up to us$4000, you should up grade to a diamond(s) of at least double the original diamond purchased amount.
2) For your original diamond(s) purchase of us$4001 or above, you should upgrade to a diamond at least 1.5 time or more of the original diamond purchased amount.
3) Refund of your original diamond will be for the net amount if paid by credit card (amount swiped -3%) or wire transfer (amount wired -US$25 bank wire transfer fees).
4) Understandably, any orders done 4 years ago or more will bear an additional US per carat for certificate renewing and the diamond or diamonds will have to be sent loose.
There is also a Clarity Enhanced Diamonds Life-time Warranty
Clarity enhancement is a process in the manufacturing of diamonds. They enhance the clarity of the finished diamond by inserting a substance into the surface imperfections of the diamond which makes them invisible. This process improves the clarity grade by an average of two grades.
Not every diamond can be clarity enhanced because only specific flaws can be fixed. Actually only one out of every 500 diamonds is a candidate for clarity enhancement.
The clarity stated in the EGS certificate indicates the current clarity after enhancement was done. This process is well established, and it is in use for more than ten years.
Diamonds USA state that the diamond clarity-enhancement process should last forever, however care must be taken not to use a direct torch flame on the diamond when setting. In any case, they give a life time warranty for clarity enhanced diamonds and will repair the enhancement free of charge should any problems arise. They claim never to have received a single complaint about our C.E diamonds at the time of writing this.
Diamonds USA and the Kimberley Process
Diamonds-USA state that, “… as the global diamond industry has a zero-tolerance policy toward conflict diamonds … we only purchase rough diamonds with a Kimberly certificate and through suppliers who utilize standards established by the Kimberley Process. All our diamonds are guaranteed to be conflict free. We will continue to support and promote any process that works to uphold legitimacy in the diamond trade.”
Diamonds-USA have a number of awards and certifications under their belt including: Microsoft Money, chosen as a leading loose diamond supplier. GeoTrust Certified and Approved and Certified Jewelers “Board of Trade”.
Diamonds USA are comparable with any of the other respectible diamonds dealers and jewelers on line. If you have bought any diamonds, diamond jewelry or other products from diamonds-usa.com, please feel free to leave your feedback on the quality of service and products including any diamonds-usa.com online complaints and special attention or service given by diamonds-usa.com online.