Before you buy diamonds and jewelry from Zoara Jewelers it is a good idea to read this write up and find out who and what Zoara Jewelers actually are.
Zoara, Inc. Trading as Zoara Jewelers and online as www.zoara.com, were founded in 2008 and have a spacious showroom located in Sioux Falls, South Dakota. Hand picked jewelry items and loose diamonds from their online collection are displayed in the showroom. One can also take a peek into the back rooms and see jewelers hard at work.
Zoara has an accumulation of over 50 years of combined professional expertise in the diamond and jewelry industries and understand the diamond industry inside and out, from the mine to the manufacturer to the trading floor to the retailer. Zoara has been offering high-end jewelry and diamonds to the public in retail stores throughout the United States for many years.
Their website www.zoara.com was founded in 2008, and is an extension of their combined Diamond Jewelry, Gemstone Jewelry and retail experience to reach the public market in the form of a sophisticated online retail marketplace.
Zoara’s founders and management have been active affiliates of the world’s leading professional diamond and jewelry communities for decades. Today, they continue to serve as members of the World Federation of Diamond Bourses (WFDB), the Jewelers Board of Trade (JBT), and the Manufacturing Jewelers Suppliers of America ( MJSA). With operations in the United States, Belgium, Israel, Brazil, and India, the pioneers of Zoara maintain an active involvement in the various sectors of the diamond and jewelry industries around the world.
Buying Diamonds with Zoara Jewelers
Their showroom staff are happy to assist with your pre-set diamond and gemstone jewelry selection, or you can arrange a consultation with one of their jewelers if you would like to create a hand-crafted custom piece. You will need to contact them to arrange an appointment of course. However, by using the banner on the left and quoting the coupon code “PRICEOFD”, you can get an eight percent discount.
Zoara Jewelery Products
www.zoara.com carries a an extensive range of products including the following:
Design Your Own Ring
Pre-Set Engagement Rings
Side Stone Rings
Diamond Fashion Rings
Men’s Necklaces & Pendants
Pre-Set Engagement Rings
Women’s Wedding Bands
Men’s Wedding Bands
GOLD & SILVER
PEARLS & GEMS
As well as a comprehensive range of gemstone jewelery.
Zoara Customer Service
Zoara carries a team of six highly trained Certified Gemologists, diamond specialists and jewelry experts just a phone-call, e-mail, or live-chat away. All available on the website. operating hours (Monday-Friday, 8am-8pm EST).
Zoara and Diamond Grading Reports
Every loose diamond supplied by Zoara carries with it a Diamond grading Report from either GIA, AGS or IGI certified. Upon delivery the diamond is be accompanied by a unique Diamond Grading Report. Zoara recommends you photocopy your report for your records, and, most importantly, safeguard the original copy. Note that you will need the original Diamond Grading Report provided to you for any returns.
Where Can I Get My Diamond Appraised?
Zoara recommends that all their customers have their diamond or diamond jewelry appraised after they have made their purchase. They offer a team of Zoara Customer Support representatives to assist with the appraisal process also. Zoara also offer a complementary appraisal with the purchase of any loose diamond or diamond jewelry piece exceeding $1,500 in value. Upon completion of the order an appraisal report conducted by their team of in-house Certified Gemologist Appraisers is forwarded to the client.
Zoara Payment Options
Zoara have a number of payment options. These include credit card such as American Express, MasterCard, Visa, Discover or Diners Club.
One can also use a gift certificate by entering the gift certificate promotional code in the box provided on site in the secure shopping checkout on the www.zoara.com website.
One can also use PayPal, Google checkout, bank wires, personal and certified checks as well as money orders.
A useful payment method if the purchase is particularly large is being able to pay using multiple credit cards. For this you need to ring up and talk to a Zoara representative on the phone.
You can finance your order using a bank wire and get a 5 percent discount that way also on the final checkout price of any loose diamonds or Design Your Own Ring items and a 2% discount on the final checkout price of any other jewelry item. Zoara require Bank Wire payments for any items above $25,000.00 to ensure a secure payment transaction.
International orders to countries other than the United States, Canada and the European Union are payable by Bank Wire only.
3 Month Financing No Interest is available on orders between 500 and 10 thousand dollars and with credit card only. There are other conditions too. Check out the website.
6 Month Financing with Interest is also available. Check the conditions on site including the interest rate.
These are for US clients only.
Zoara guarantees that all their products are of the highest quality. They state online that every piece of merchandise that leaves their premises has been scrupulously inspected and authenticated by their Quality Control Team before delivery. They emphasis the thoroughness of their product inspections and the method of product handling.
They state on site:
“If you are in any way dissatisfied with your purchase because of a suspected structural flaw, we will be glad to inspect your item at our Zoara laboratories, where our Quality Control Team will examine the piece. If our experts discover an inherent structural defect, we will happily replace or refund your purchase at no cost. “
Zoara Returns Policy
Which brings me to the returns policy.
Zoara states that if for any reason you are not completely satisfied with your purchase, they will be happy to refund or exchange the item within 30 days of its shipment. The 30 day return period begins on the day your order arrives at your FedEx destination. Return shipments must be postmarked by the 30th day.
Zoara Shipping and Insurance
Zoara offers free shipping on all orders delivered within the continental United States and Canada.
In-stock, pre-set items are shipped within 2-7 business days, depending on the clients preferred shipping method. If the client completes their order after the day’s cut-off time, on a Saturday or Sunday, or on a holiday, the order is shipped on the next business day.
Estimated shipping dates of any custom orders processed using our “Design Your Own” service will be calculated after completing the clients design.
Zoara does not ship to a Post Office Box. Also all orders shipped to an APO/FPO address are sent exclusively via the USPS. A 4% sales tax applies to all orders shipped to South Dakota.
Zoara offers Free FedEx Shipping (FedEx) and all orders are shipped by one of the following methods:
FedEx 2Day® : Orders under $750. Order ships in 2 business days (M-F)
FedEx Priority Overnight®: Orders greater than $750. Order typically ships in 1 business day (M-F). These orders include all loose diamonds and Design Your Own Rings.
Last word on Zoara Jewelers
Regarding Conflict or blood diamonds. Zoara state they exclusively purchase diamonds through the most reputable suppliers, who strictly enforce the requirements of the Kimberly Process, and offer proof that all of their diamonds are procured by legal means. All diamonds sold on Zoara are guaranteed to be conflict-free by their suppliers.
Zoara state they endorse legitimacy and humanitarian practices in the diamond trade and is committed to eradicating conflict diamonds from the international market.
Provided you read and understand the terms and conditions of sale, as with any jewelers Zoara Jewelers will accommodate any reasonable request. They are interested in retaining the clients business and, it seems, will do all they can to keep it.
If you have bought any diamonds, diamond jewelry or other products from www.zoara.com please feel free to leave your feedback on the quality of service and products including any Zoara online complaints and special attention or service given by Zoara.