Before you buy diamonds and jewelry from a Kay Jewelers Diamond Store or www.kay.com, it is a good idea to read this write up and find out who and what Kay Jewelers actually are and how safe they are.
It is always a good idea to do some due diligence before buying from any diamond dealer or jeweler online.
Who are Kay Jewelers
Kay Jewelers was started by Sol and Edmund Kaufmann in 1916 so have been going for over 90 years now. They started with one jewelery shop in Reading Pennsylvania and it was a in the corner of their fathers furniture shop. Since then Kay Jewelers has grown to over 900 stores in the US coast to coast.
Kay Jewelers is now a division of Sterling Jewelers Inc with the headquarters in Akron Ohio
Both belong to signet jewelers (see Signet Diamond group) and any corporate information about key Jewelers comes out of www.signetjewelers.com.
Kay Jewelers Customer Service
Kay Jewelers operate mainly in Malls across the US with standard opening hours,. They are also open online in the mornings except Sunday where they are open in the evenings.
Kay Jewelers is the only company of the signet group where you can shop online. All the others are simply store based retail.
The website is very comprehensive with lots of information about diamonds and jewelery in general. The FAQ page lists the following questions.
I would like to write a letter to your corporate offices. What address can I use?
If I want to mail a payment , what address should I send it to?
Do you offer any warranties on your merchandise?
What is Kay Jewelers return and refund policy?
Do you have a trade-in policy?
What determines the price of a diamond?
What is the difference between white gold and platinum?
What colored gemstones are considered precious?
What is the difference between natural and lab-created stones?
Do all rings come in the same size or are there different sizes available?
Do you offer engraving?
How will I know when my order is ready for pick up at my Kay Jewelers store?
When will my credit card be charged for my in-store pick up?
Will I have to pay shipping charges if I request in-store pick up?
Can I have someone other than me pick up my order?
What do I need to bring with me to the store to pick up my order?
If requested, can I have my merchandise gift wrapped at the store?
How long do I have to pick up my merchandise?
Why do you measure jewelry in millimetres?
What is your policy regarding conflict diamonds?
What is your policy regarding the gold supply chain?
All the answers are online when you click the question of course but some of the more relevant information is shown below.
Kay Jewelers Lifetime Diamond Trade-In Policy
You can trade in your diamond for another diamond for at least double the trade-in value. The trade-in value being defined as the original purchase price, excluding charges such as tax and shipping. Kay Jewelers state that color gemstone jewelry is not eligible for trade-in.
Trade-Ins of in-store and online purchases are accepted at any Kay Jewelers location. But Trade-ins are not accepted at kay.com.
Free Lifetime Cleaning and Inspections
Kay Jewelers offer a free lifetime cleaning and inspection. Simply bring your diamond or color gemstone jewelry into any Kay Jewelers location as often as you wish for free professional cleaning and inspection. (Cleaning and inspections are not available at kay.com however.)
Kay Jewelers Return and Exchange Policy
Jay Jewelers state:
If for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange for 60 days from the date of purchase. Custom designed jewelry is not returnable. Exchanges can be made at any Kay Jewelers location. (Exchanges cannot be made at kay.com).
Kay Jewelers Store Products
Kay Jewelers have an extensive range of jewelery products. Here is a partial list to give an idea of the products available.
Engagement & Wedding Rings
Wedding & Anniversary
3 Stone Diamond Rings
Necklaces & Pendants
3 Stone Diamond
Diamond & Gemstone Jewelry
Gold, Silver & Other Jewelry
Two Tone Gold
Tri Color Gold
Necklace & Pendants
Charms & Slides
Kay Jewelers Payment Options
Standard payment options are accepted at Kay Jewelers. Credit cards, cash in store etc. Checks may be accepted but likely only by personal arrangement and for existing customers.
Like many large jeweler chains, Kay Jewelers offer their own credit card. Partially to help retain customers and reduce churning but also to increase the profit margin. The interest for the card can be anywhere from nominal up to 21 pe4rcent so it pays to read and understand
the terms and conditions and requirements online before taking up the offer of a credit card.
Kay Jewelers Store Warranty & Guarantee
Kay Jewelers have a return and refund policy.
“If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. Or you may exchange it within 90 days of purchase at any Kay Jewelers.”
Watches are different and may be returned within 30 days in their original condition, unworn and unaltered. They will need to be accompanied by their original packaging and paperwork, instructions,. Warranty document etc.
A Lifetime Diamond and Color Gemstone Guarantee is offered by Kay Jewelers
They will guarantee their diamond and color gemstone jewelry for a lifetime, provided a 6-month inspections have been performed and documented by an authorized representative.
They state they will replace, free of charge, including the labor and materials necessary to set the replacement diamond or gemstone. Mounting Guarantee, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear. The proviso is that in order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. In addition, all necessary repairs must be completed by our representatives.
Kay Jewelers will guarantee for twelve months from the date of purchase, the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. They undertake to repair or replace your mounting without charge if any defects are found during this period.
More Information on Kay Jewelers
Provided you read and understand the terms and conditions of sale, as with any jewelers Kay Jewelers will accommodate any reasonable request. They are interested in retaining the clients business and, it seems, will do all they can to keep it.