Read this write up and find out who Diamonds on Web really before you buy diamonds from them.
Also it is worth noting that if you want to buy and diamonds from a diamond dealer then you should do plenty of due diligence before you buy diamonds.
Who are Diamonds on Web
The Diamonds on Web website was first recorded online in Oct 1999 and began serving clients around 2000 but has been operating as a wholesale diamond supplier to jewelers and other diamond dealers since 1983. The principal is Mr Edan Freidman. It is a relatively small business with under 20 employees.
They are currently based in San Francisco, California but also maintain an office in Tel Aviv, Israel.
Diamonds on Web Customer Service
www.bizrate.com give them a good rating in terms of customer service with an overall rating of almost 100 percent over a period of months.
Diamonds on Web are available on phone contacts in the US, Ireland and the UK. They also have a live chat facility on the website for any queries or questions.
Diamonds on Web also offers free UPS ground shipping on all US orders.
Diamonds on Web Products
Diamonds on Web have an extensive range of diamonds and diamond jewelry. All of the certified diamonds are.
All of the diamonds, are graded by recognized laboratories (GIA, AGS). They are, when sold, accompanied by a GIA or AGS grading report and you can inspect, and should, compare the diamond you received against the grading report.
Hearts & Arrows Diamonds
Fancy Yellow Diamond
Classic Solitaire Settings
Setting with Side Stones
Three Stone Rings
Settings with Matching Bands
Settings for Fancy Yellows
Pre-Set Engagement Rings
Wedding & Anniversary
Women’s Wedding Bands
Women’s Diamond Bands
Men’s Wedding Bands
Men’s Diamond Bands
Diamond Eternity Bands
Hearts & Arrows Studs
Pre-set Diamond Studs
Stylish Diamond Earrings
3 Stone Pendant
5 Stone Journey Pendants
Pre-set Solitaire Pendants
Pre-set 3 Stone Pendants
Princess Diamond Bracelets
Round Diamond Bracelets
Stylish Diamond Bracelets
Matching Jewelry Sets
Buying from Diamonds on Web
Diamonds on Web offer a 100% satisfaction guarantee on all Diamonds On Web diamonds and diamond jewelry. You have 30 days from the invoice date, to inspect the stone and make a final decision. If for any reason you decide not to keep the stone, they will accept it back in its original condition, no questions asked, free of charge. This guarantee applies to all diamonds and jewelry sold on our website. It does not, however, apply to custom designed jewelry or special orders since they cannot be resold.
Buying from Diamonds on Web is simple enough. You pick the diamond or diamonds or jewelry you would like and follow the process through to the shopping cart and make your purchase. You will have a 30 day money back guarantee which starts from the time you are invoiced. Once your 30 -Day Money Back Guarantee has expired, you will have the opportunity to upgrade your diamond(s) at any time and you will only be charged the difference in price with no other fees.
According to Diamonds on Web, There is no limit on the number of times you can upgrade and there is no restocking fee.
Diamonds on Web state that all diamonds are genuine and they do not carry any treated or enhanced diamonds.
Diamonds on Web Payment Options
Diamonds on Web accept Visa, Master Card, American Express, Discover Card, check/debit and wire transfers. All Credit card orders are placed over a secured connection. Only authorized personnel will have access to your billing information stored on our secure server.
Diamonds on Web also offer a 1.5% discount when you pay via a bank wire and if you purchase a DiamondsOnWeb Special Offers diamond, you receive a 2% discount for using bank wires.
To pay by bank wire transfer. Just give Diamonds on Web a call and they will provide you with the bank information for the transfer. As soon as the wire transfer clears, they will ship the diamond/jewelry directly to you.
Bill Me Later is another option provided for payment. Bill Me Later allows users to pay without using a credit card. At checkout, provide your birthday and the last four digits of your social security number and your purchase is complete. It’s that easy! There are no codes to find or account numbers to remember. It is a finance arrangement however so be aware that if the funds are not fully paid out within the 90 days then you incur a fiancé charge plus interest at 19.99%!
Diamonds on Web Returns and Refunds
Diamond on Web state on their site: “If, for any reason, you decide not to keep the loose diamond/jewelry, we will accept it back in its original condition, no questions asked, no restocking fee, for a refund or an exchange within 30 days of purchase (date on receipt). Refunds will be in the original form of payment except for wire transfers. Please note that this only applies to diamonds and jewelry found on our website and not to custom jewelry or special orders.”
If you are returning goods you will need to follow the following procedure:
1. Prior to returning, please call us at 888-968-8810 to obtain the return address and return authorization code.
2. Secure all merchandise, original invoice, and accompanying materials (diamond certificates) in a cardboard box that can be purchased at your local post office or mailing center.
3. The following 3 tasks are required for returns:
a. The package must be shipped via US Postal Service Registered Mail.
b. The package must be insured for the full value of the diamond/jewelry.
c. You must request a return receipt.
4. Once the package has been received and the contents inspected, a refund will be issued by the means of original payment (except for wire transfer).
Last Word on Diamonds on Web
Diamonds on Web also state they are a socially responsible company that guarantees all diamonds to be conflict free in accordance with the Kimberly Process
If you have bought any diamonds or jewelry from Diamonds on Web, please feel free to leave your feedback on the quality of service and products of Diamonds on Web with regard to complaints and special attention or service given by Diamonds on Web online.