Before you buy diamonds and jewelry from Solomon Brothers, it is a good idea to read this write up and find out who Solomon Brothers actually are and how safe they are.
One should always do some due diligence before buying from any diamond or jewelry dealer online.
Who are Solomon Brothers
The Solomon brothers, Ivan, Howard and Anthony, currently situated in Atlanta Georgia, US,
have been in the diamond and jewelry business for well over 25 years starting in Cape Town, South Africa before moving to Atlanta around 1982.
They still have their connections in South Africa and source rough diamonds from there which they then cut and polish themselves. This enables them to offer a competitive price as well as unique diamonds individually cut to customer specifications.
Their website is www.solomonbrothers.com and has been online since around 2000.
Solomon Brothers Customer Service
Solomon Brothers state they believe in “once a customer, always a customer.” And work towards retaining their customers with such facilities as their Diamond Upgrading Program.
The Diamond Upgrading Program means that any diamond(s) purchased from the Solomon Brothers can be upgraded at a later date. To do this you simply take your original diamond, including all the original purchase documents, gem reports, appraisal and receipts, etc and you can get a diamond Upgrade.
The Solomon Brothers are open during business hours and can be called also on their toll free number.
Solomon Brothers offer free shipping on all loose diamonds, jewelry over $245 and charms over $50 dollars within the US and each Solomon Brothers shipment is fully insured and will require a signature upon delivery. Since a signature will be required, orders may be delivered to your place of work, or another more convenient destination.
Solomon Brothers Product Range
The Solomon Brothers have a very extensive range of over 63,000 diamonds. These include:
They also carry a diversity of names and designers including:
Dubey & Schaldenbrand
Among many others all features on the website.
Solomon Brothers Payment Options
Solomon Brothers accept cash purchases or bank to bank wire transfers. If you would prefer to use a credit card to purchase diamonds from Solomon Brothers Fine Jewelry, you will be charged an additional 3.0% merchant fee.
Solomon Brothers also accept personal check, money order, cashier’s check and bank to bank wire transfer and to use these you will need to contact their customer service by phone. All orders are shipped immediately after payment has been authenticated.
The credit cards Solomon Brothers accept are Visa, MasterCard, Discover, and American Express.
Solomon Brothers do not accept PayPal, Google checkout or money orders from international customers and all transactions are charged in US currency
How to Buy from Solomon Brothers
You can either go into their shop in Atlanta or shop on their extensive website online, www.solomonbrothers.com.
Solomon Brothers Returns
The Solomon Brothers have a full refund policy. If you are unsatisfied with your purchase, you may return it for a full refund within 15 days. Shipping charges are not refunded. This does not apply to custom made or special order items of course as they are not resalable.
To get a refund you will need to follow a specific procedure. This includes getting a special authorization code from Solomon brothers which you would include with the returned item along with all the original paperwork, appraisals, gem reports and so forth. In addition, of course the merchandise will need to be in the same condition as when you purchased it. Noteworthy is that the original tag that was on the item must still be attached.
Last Word on the Solomon Brothers
Solomon Brothers go directly to the mines through their connections in South Africa and therefore control the entire process from rough to the finished polished gemstone.
With each certified diamond, you will receive either a GIA or EGL grading report to ensure that you are getting what you pay for. You will also receive an appraisal for insurance purposes. It is high recommended that you insure your diamonds and jewelry in case of theft, loss or damage.
If you have bought diamonds or jewelry from www.solomonbrothers.com, please feel free to leave your feedback on the quality of service and products including any www.solomonbrothers.com online complaints and special attention or service given by www.solomonbrothers.com online.